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Automotive Service Advisor

by | Dec 8, 2021 | Careers

We are currently seeking experienced Service Advisors to join our Team in a very fast-paced environment. If you’re self-confident, have great social and communication skills, and enjoy serving people we encourage you to apply!

We have built our business around our Customers and our Employees.

SERVICE ADVISOR ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Keeping in constant communication with customers – before, during, & after services
  • Communicating customer concerns with our Technicians
  • Communicating Technician observations with our customers
  • Educating our customers of repairs & benefits of keeping up on maintenance schedules
  • Creating estimates of parts & labor for repair and maintenance services
  • Answering phones and scheduling appointments
  • Becoming knowledgable about our system
  • Becoming knowledgable about the services we offer
  • Contacting vendors and ordering parts
  • Creating invoices
  • Flowing between multiple tasks quickly, as needed
  • Following established policies
  • Satisfactorily completing daily paperwork procedures

As a Service Advisor it is imperative that you have a strong knowledge of the Automotive Industry, including vehicles, services, and parts. Our Advisors serve as a communication window between our Technicians and our Customers. A primary role for this position is educating our customers about their vehicles. The Service Advisor spends the majority of their time communicating between our Technicians, Vendors, and Customers on a continuous basis throughout their day. They are our customers’ greatest advocate! They ensure that our customers have a strong understanding of what is going on with their vehicles, and how to get (or keep) it in its best condition possible. Doing this empowers our customers to keep their vehicle safely on the road for years to come!

QUALIFICATIONS:

  • In-depth knowledge of Automotive Services, Vehicles & Parts
  • Exceptional Customer Service Skills & Genuine Desire to Serve People
  • Courteous & Clear Telephone Voice with Enthusiastic Personality & Strong Knowledge of English Grammar
  • Work Cooperatively & Effectively with Others as Part of a Team
  • Motivated with a Thirst to Learn & Grow
  • Ability to Thrive in a High-Volume, Fast-Paced Environment
  • Strong Organizational Skills with Ability to Prioritize & Manage Time Efficiently
  • Professional Appearance
  • Valid Driver’s License & Clean Driving Record
  • Excellent Keyboarding Skills (Typing Test for WPM Required)
  • Strong Aptitude for Working with Computers & New Technology
  • High Knowledge of English Grammar and Spelling

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent

ADDITIONAL INFORMATION:

We encourage you to research more about who we are before applying. You can find out more information about us by browsing our website and our social media. We are on Facebook, Instagram, LinkedIn, YouTube and Twitter. We look forward to getting to know you and for the possibility of serving with you at D&R Car Care.