Quality Service the Right Way, the First Time!
Q – How much is your labor rate?
A – Our labor rate is $89.97 per Flag Hour.
Q – What is a Flag Hour?
A – A Flag Hour is the time estimated to do a repair set by the manufacturer.
Q – What is the difference between pulling computer codes and a diagnostics?
A – Extracting codes from the automobile’s computer tells you what system a fault is in. It will not, however, tell you what the fault is most of the time. A diagnostics provided by a certified technician will identify and find the actual fault.
Q – Why are oil changes recommended every 3 months or 3,000 miles?
A – Automotive manufacturers may recommend a longer oil-life interval, but they are not the oil manufacturer. The oil manufacturer states the 3/3000 oil change recommendation due to the fact that oil, after running in a combustion engine, will become acidic.
Q – Can I go longer between oil changes with synthetic oil?
A – Yes, the range is set again by the oil manufacturer. We recommend Valvoline.
Q – Do you have a loaner vehicle?
A – Yes. Please call ahead for availability. You must be 25 or older.
Q – Do you have a tow service?
A – No, please see our “Towing” section in this web site for referrals.
Q – Do you have after-hours drop-off?
A – Yes we do! There is a night drop box with envelopes to use at your convenience.
Q – How often do tires need to be rotated and/or balanced?
A – We recommend rotating every 3,000 miles and balancing every 6,000 miles. See our “Tire Care” section of this website.
Q – Why does my steering wheel shake when I apply the brakes?
A – Steering-wheel shake is due to front brake rotor runout (warping). See our “Brakes” section of this website.
Q – How often do I need my transmission serviced?
A – Every 30,000 miles is typical, but we will check and see during every routine maintenance for you.
Hours of Operation:
Monday - Friday: 7:30 a.m. - 6 p.m.
Saturday: 9.a.m. - 2 p.m.
"Ashleigh and the whole crew do a wonderful job. My husband and I both use them and have never had any issues. They do everything they can to accommodate to you and your vehicle. "
- Staci Cobb
" My daughter, a student at Ga Southern Univ., has had nothing but an incredible experience with D&R Customer Service and the repairs received to date. The "AutoServe1" message notification service is top notch and VERY MUCH APPRECIATED by a father from afar. I will CERTAINLY make recommendation to other parents and look forward to working with you all in the future. You get my top ratings! "
- John Blythe
" As I was traveling through Georgia, D&R was highly recommend when I needed an oil change. D&R staff alerted me to a bulge in one of my tires and saved me from a disaster happening on my trip. The staff was professional and courteous and replaced my tire quickly and efficiently so I could continue my trip, even though they were very busy. Thank you D&R for all you did. "
- Judy Blain
" Ray and Jodi and staff are excellent in customer service! If you have never been there go, you will be glad you did. I especially love the vehicle reports that come with an oil change. "
- Dana Fordham
" Customer service was great. Staff is highly knowledgeable, friendly & they provided excellent service! "
- Devang Shah